Securus Technologies, a leading provider of innovative communication solutions for the corrections industry, has made it easier for users to access their services through the Securus Mobile app. This comprehensive app offers a range of features designed to facilitate seamless communication between incarcerated individuals and their loved ones.
With the Securus Mobile app, users can create a Securus Online account, manage their passwords and security questions, and even schedule video sessions with incarcerated individuals remotely. The app also allows for the management of prepaid calling accounts, including the ability to fund and manage AdvanceConnect and Securus Debit accounts. Additionally, users can access messaging services such as eMessaging and Text Connect, which enable the sending and receiving of messages and photos. By providing these features in a single, user-friendly platform, Securus Technologies aims to enhance the overall communication experience for those involved in the corrections system.
what is securus technologies and what services do they offer
Securus Technologies is a technology communications firm that serves department of corrections facilities and incarcerated individuals across the United States. The company provides a range of services, including tablets, money transfers, communications, education, and reentry services for those incarcerated. Securus Technologies is a subsidiary of Aventiv Technologies and is headquartered in Carrollton, Texas.
what is the history of securus technologies
Securus Technologies has a rich history that spans over three decades. Founded in 1986 as TZ Holdings Inc. in Dallas, Texas, the company initially focused on providing telephone services to inmates in US prisons. Over the years, Securus Technologies has undergone significant transformations, including name changes and acquisitions, to become a leading provider of technology communications solutions for the corrections industry.
Early Years (1986-2004)
Securus Technologies began as TZ Holdings Inc. in 1986, offering telephone services to inmates in US prisons. The company’s early growth was marked by strategic acquisitions, including the merger with Star Ventures in 1988 and the acquisition of eight affiliated companies in the inmate phone business in 1992.
Expansion and Mergers (2004-2009)
In 2004, H.I.G. Capital, a private equity firm, acquired the outstanding shares of T-Netix, Inc., and later acquired all outstanding Evercom stock in September of the same year. This merger formed the company Securus Technologies, Inc. The new entity focused on becoming the leading correctional industry telecom provider to facilities nationwide.
Data Breach and Regulatory Challenges (2010s)
In 2015, Securus Technologies faced a significant data breach, exposing approximately 70 million records of phone calls. The company also faced regulatory challenges, including a Federal Communications Commission (FCC) ruling in 2017 that the agency did not have the authority to regulate intrastate calls.
Recent Developments (2017-Present)
In 2017, Securus Technologies was acquired by Platinum Equity, a Beverly Hills-based private equity firm. The company has since reorganized under a new corporate parent, Aventiv Technologies, and has made efforts to improve its services and communication costs. In 2021, Aventiv Technologies deployed over 400,000 tablet devices to incarcerated individuals, including 100,000 tablets provided free to inmates in Texas.
Throughout its history, Securus Technologies has demonstrated a commitment to innovation and growth, adapting to the evolving needs of the corrections industry and the incarcerated population.
what are some of the controversies surrounding securus technologies
Securus Technologies has faced numerous controversies throughout its history, including:
Data Breach and Privacy Concerns: In 2015, Securus Technologies experienced a data breach that exposed approximately 70 million records of phone calls, including conversations between inmates and their lawyers. This raised concerns about the security of the company’s systems and the potential for misuse of the sensitive information.
Monopolistic Control and Pricing: Securus Technologies has been criticized for its monopolistic control over the phone systems in over 3,000 different jails and related institutions. The company has been accused of charging exorbitant rates for inmate calls, often more than 100 times the market rate, taking advantage of the fact that inmates have limited options for communication.
Location Data Sales: In 2018, it was revealed that Securus Technologies was selling location data of people, including those in prisons, to law enforcement agencies without oversight. This raised privacy concerns and sparked a letter from Senator Ron Wyden (D-OR) to the Federal Communications Commission (FCC) urging action.
Recording of Privileged Calls: Securus Technologies was sued in 2015 for recording over 14,000 legally protected conversations between inmates and their lawyers in California. The company claimed the recordings were the result of a software glitch, but the lawsuit ultimately settled with Securus agreeing to improve its systems and pay attorney costs.
System Issues and Technical Problems: Incarcerated writers and journalists have reported various technical issues with Securus’ systems, including unstable phone connections, erasure of personal belongings, double-charging users, and system dysfunctions. These problems have caused significant frustration and loss of work for those who rely on the technology to communicate and work on their writing.
Lack of Transparency and Oversight: Securus Technologies has faced criticism for its lack of transparency regarding its financials and business practices. The company’s private ownership structure makes it difficult to access detailed financial information, which has contributed to ongoing concerns about its pricing and business practices.
These controversies highlight ongoing issues with Securus Technologies’ business practices, data security, and communication systems, which have significant implications for the lives of those incarcerated and their families.
If you ever know anyone that is incarcerated please read on and know some facts so you wont be ripped off like me. Incarcerated individual self-service offerings keep connections.
Securus Technologies Inc Company Profile And News Bloomberg Markets Company Profile Company Profile
You can contact Securus Technologies customer service via phone by either calling their main support line 972-734-1111 landline phone 1-800-844-6591 or the Video Connect number 1-877-578-3658.
Securus technologies customer service number. Securus Video Connect SM is a fully web-based visual communication system that allows friends family members attorneys and public officials to schedule and participate in video sessions with an incarcerated individual from anywhere with internet access using the free Securus app computer or tablet. You can give your loved ones access to the technology needed for current and future success. I just dropped off someone to start their prison sentence.
Securus Technologies today December 22 2021 announced that its Outbound Voicemail service will be discontinued effective January 31 2022. Dallas TX 75265-0757 Make remittances payable to Securus Technologies. Securus technologies discontinues outbound voicemail service criticized as too costly december 22 2021 SECURUS TECHNOLOGIES CALLS FOR AMORE SERIOUS THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE September 1 2021.
These people are awful and deserve to be incarcerated themselves. Securus technologies was first mentioned on pissedconsumer on aug 18 2008 and since then this brand received 2345 reviews. This may include services such as phone calls eMessaging stamps tablet media games music and movies as well as Video Connect sessions.
If you do not have a Securus Online account please contact Securus Customer Care. Our innovative contact center technology and personable live receptionists will help your business grow and succeed. Powerful technology makes it possible.
Thank you for contacting Securus Technologies. Due to system upgrade submitting a question has been temporarily closed. Discover the power to take your agency to the next level with Securus Technologies as your correctional partner.
To international inmate call services. SECURUS Customer Service 800-844-6591 24×7 365 days a year. There are 2 ways to add funds to an incarcerated individuals Securus Debit Account Online.
Is one of the largest providers of detainee communications parolee tracking and government information management solutions serving approximately 2600 correctional facilities in 45. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. If allowed by the facility an.
Legal Name Securus Technologies Inc. Company Type For Profit. 1 For customer that have a Securus Online account click HERE to log into your online account To Add Funds to an incarcerated individuals Securus Debit Account.
105 reviews of Securus Technologies Dont be scammed. Dallas TX 75397-5420 For Offender Debit Account funding complete the remittance form on the Offender Debit tab print and mail to ensure the correct offender receives the funds. Securus video connect sm information.
The SecureView Tablet program is a low cost monthly subscription service that gives your loved one the ability to make phone calls listen to music read books play games perform legal research and look for a job all through one device. I was waiting by the phone for the next 2 days for a phone call from them. Customer Consumer Support.
The Contact Center is open seven days a week 24 hours per day. You are using a browser we do not support. 1200 AM – 1201 AM CST.
Initially their customer support was available 247 365 days. We help family and friends of incarcerated individuals. Our state-of-the-art Interactive Voice Response IVR can answer your questions including last call attempts current account balance accepting payments and basic troubleshooting.
A Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. Follow us on social media. Our 21st century digital solutions not only improve facility operations but also empower incarcerated individuals with our technology to prepare them for a successful reentry.
I emailed their customer support regarding my problem but received no help from them. Please feel free to use our FAQs and our Submit a Question functions during this time or contact our Customer Service Team. The decision is part of the companys multi-year corporate transformation launched in January 2020 to improve affordability increase access and better respond to community needs.
Securus technologies ranks 326 of 1710 in telecommunications category. Select the incarcerated individual and click add funds. Even though money was transferred to my account I still wasnt able to make any video calls.
Click on View Accounts. Securus Contact Systems knows people. Securus Debit- Payment- How to Add Funds Online There are 2 ways to add funds to an incarcerated individuals Securus Debit Account Online 1 For customer that have a Securus Online account click HERE to log into your online account.
Mail For Direct Bill Prepaid Payments. Include your account number and your phone number. This is NOT a commissary account.
Try one of these options to have a better experience on Securus. By Phone MAIN SUPPORT LINE 247 365 days a yearCalling from mobile device 972-734-1111 Calling using landline phoneinternational 1-800-844-6591 Securus Video ConnectSM Information 1-877-578-3658 Online Assistance FREQUENTLY ASKED QUESTIONS 247 365 days a yearSearch our knowledge base EMAIL A QUESTION 247 365 days a yearEmail a question to our. 2-Select Authorized Phone Numbers and then under Action select the Trash Can Icon next to the phone number that you would like to remove.
3-Select Confirm if you wish to remove the number or Cancel if you decide that you no longer wish to remove the number. Securus Technologies – Their service didnt work for me. However due to the Covid-19 pandemic they have significantly reduced the number.
We apologize for the inconvenience but our Customer Care Live Chat is currently offline. Securus technologies discontinues outbound voicemail service criticized as too costly december 22 2021 SECURUS TECHNOLOGIES CALLS FOR AMORE SERIOUS THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE September 1 2021.
Securus Inmate Debit Funding Family Video Inmates Fund
A Tour Of Securus Technologies Elegant New Headquarters Office Interior Design Create A Company Office Interiors
As you have reached the end of this article, we hope that you have found the information provided helpful in understanding how to contact Securus Technologies’ customer service. If you are an inmate or a loved one seeking assistance with communication services, we encourage you to take advantage of the resources outlined in this article. Remember that Securus Technologies offers a range of services designed to facilitate communication between incarcerated individuals and their families, including video sessions, messaging, and prepaid calling accounts. By understanding how to access these services, you can better navigate the process and stay connected with those who matter most.
Before concluding, we would like to emphasize the importance of staying informed about the services offered by Securus Technologies. Whether you are an inmate or a family member, it is crucial to understand how to utilize the company’s services effectively. By doing so, you can ensure that you are able to communicate with your loved ones in a timely and efficient manner. If you have any further questions or concerns regarding Securus Technologies’ customer service or any of its services, we encourage you to visit the company’s official website or contact their customer support directly. Remember that staying informed and proactive is key to making the most of the services offered by Securus Technologies.
what are some tips for writing effective closing messages for blog visitors
To write effective closing messages for blog visitors, consider the following strategies:
Summarize Key Points: Recap the main takeaways from your blog post to ensure readers retain the crucial information and can easily reference it later.
Ask a Question: Pose a thought-provoking question that encourages readers to engage with your content, share their opinions, or seek further information. This approach fosters a sense of community and invites discussion.
Encourage Action: Provide actionable advice or a clear call to action that motivates readers to take the next step, whether it’s subscribing to a newsletter, downloading a resource, or exploring related content.
Invoke Emotions: Use personal stories, anecdotes, or surprising facts to create an emotional connection with your audience, leaving them inspired and invested in the topic.
Tease What’s Next: Build anticipation by hinting at upcoming content, updates, or future posts related to the topic, keeping readers engaged and curious.
Use a Compelling CTA: Inspire action with a clear and compelling call to action that encourages readers to take a specific step, such as sharing the post or subscribing to a service.
Keep It Short and Sweet: Sometimes, a concise and straightforward conclusion is all that’s needed to drive home the point and leave a lasting impression.
Use Visuals: Incorporate images, infographics, or videos to enhance comprehension and make the closing message more engaging.
Shape the Reader’s Journey: Offer additional resources or content that complements the blog post, guiding readers through their journey and providing value beyond the initial article.
Make It Personal: Address readers directly, using a conversational tone that makes them feel valued and part of a larger community.
By incorporating these strategies into your closing messages, you can effectively conclude your blog posts and leave a lasting impression on your audience.
Keywords : Customer Service,Securus Technologies,Communication Services,Inmate Calls,Correctional Industry
